Retail Sales Associate, Boston - Downtown - Full Time
Job Overview
As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services.
What You Will Do
- Greet & connect with customers in a friendly and genuine way.
- Let them know we appreciate them and care about their experience.
- Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
- Offer options and solutions to customers to complete the sale.
- Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement.
- Master store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need and suggest additional items.
- Maintain department recovery standards, including selling floor and fitting rooms.
- Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Skills You Will Need
- Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
- Communication: Comfortable communicating with customers virtually, via phone, and in person.
- Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
- Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.
- Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
- Collaboration: Partnership with the total team to drive sales and deliver the customer experience.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Enjoy meeting people, learning about them, and sharing information.
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
- Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors; Read and understand employment policies and safety rules/procedures in English.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!
Information regarding hours per week needed for benefit eligibility purposes can be found here.
Some Additional Benefits We Offer Include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Access the full menu of benefits offerings here.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.
Information regarding hours per week needed for benefit eligibility purposes can be found here.
This position may be eligible for performance-based incentives/bonuses.
Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.