Retail Sales Associate

About the role

Join Wild Bill’s Tobacco, the 2nd largest tobacco and vape chain in the nation, with over 200 locations and 900 employees. We offer a fun, relaxed environment and a career with opportunities for growth, promoting from within.

Responsibilities

• Provide excellent customer service, including greeting customers, answering phones, and assessing their needs in a positive manner.
• Answer questions and resolve customer inquiries and concerns.
• Build relationships with customers to suggest products and meet or exceed sales goals.
• Participate in product knowledge training to become the expert and assist in marketing efforts to promote the brand inside and outside the store.
• Assist with all retail store functions in compliance with company policies and procedures, including cash handling, inventory counts, and deposits.
• Ensure a clean, well-stocked store for customers, including maintenance of store appearance, back room, restrooms, and individual work area.
• Complete accurate paperwork and transactions according to company policies.
• Travel within a 15-mile radius from the home store for shift coverage.
• Work with store management in opening, closing, and operating the retail facility, including locking doors and setting alarms.
• Perform physical tasks such as twisting, bending, squatting, lifting (up to 50 lbs), and reaching overhead.
• Work shifts ranging from 4 to 12 hours while standing on the sales floor.
• Assist in other tasks, duties, or projects as assigned by management.

Requirements

• Completion of high school or equivalent.
• Must be at least 21 years old.
• Experience in retail environments and customer service.
• Professional, energetic, and positive attitude.
• Excellent written and verbal/interpersonal communication skills.
• Flexible scheduling availability.

Benefits

• Health, Dental, Vision, and Life Insurance (for full-time employees after 60 days of employment).
• Flexible work schedule.
• Discounts on store products.
• Development and growth opportunities.
• Merit increases for full-time employees bi-annually.
• Spiffs (commission).
• Recognition program.