Retail Sales Associate

About the role

Saatva is seeking dedicated Sleep Guides to join its nationwide network of state-of-the-art Viewing Rooms. These positions are part of a growing retail excellence initiative, aiming to be the most trusted and customer-focused brand in the industry.

Responsibilities

• Engage with customers and team members in person during scheduled shifts.
• Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues.
• Maintain timely and regular attendance as a key performance expectation during all scheduled shifts.
• Be available to work weekends and major retail holidays.

Requirements

• Preferred Experience: 1-2 years of retail sales or customer service experience; however, we're willing to train the right candidate!
• Additional Experience: 1 year of telecommunications or call center experience is preferred.
• Exceptional oral and written communication skills.
• Strong interpersonal abilities to build rapport effortlessly with customers and team members.
• A passion for delivering outstanding customer experiences.
• Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results.
• Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously.
• A positive attitude (we value and hire nice people!).

Qualifications

• High school diploma or equivalent.
• Ability to work flexible hours, including weekends and major retail holidays.

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Customer service experience preferred but not required.
• Telecommunications or call center experience preferred but not required.

Benefits

• Competitive Compensation: $23/hour
• Medical, Dental, and Vision Insurance
• Paid Vacation
• Annual Bonus Program
• 401K with Employer Match
• FSA/HSA/Commuter Benefits
• Discounted Blink Gym Membership
• Employee and Friends & Family Discounts on Products
• Referral Bonus Program Eligible

Pay

$23 USD - $23 USD

Schedule

Flexible schedule to accommodate shifts at various Viewing Rooms across the country.

Equal Employment Opportunity Statement

At Saatva, we foster a culture of diversity and inclusivity. We value the unique contributions and differences of each team member, demonstrated through our recruitment, retention, and employee development programs. As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other status protected by law. This commitment extends to all aspects of employment, including recruitment, selection, compensation, and benefits.