Retail Sales Associate

About the Role

As a Mobile Associate, you will serve as a brand ambassador within a retail team, engaging customers with enthusiasm and expertise to promote wireless products and services. You will build strong customer relationships, assess individual needs, and demonstrate device features and solutions, including accessories and IoT devices. Using digital tools, you will educate customers on coverage, plans, and services to ensure a world-class experience and foster loyalty.

Responsibilities

• Assist customers in-store and online, providing personalized device and service recommendations.
• Demonstrate technology features, coverage, and service benefits.
• Collaborate with team members and partner channels to enhance the customer experience and resolve issues.
• Complete training on store processes, systems, and product knowledge.

Requirements

• High School Diploma or GED.
• Minimum 6 months of customer service or sales experience, retail preferred.
• Passionate about customer advocacy, competitive, adaptable, and team-oriented.
• Effective at balancing customer needs with performance goals.
• At least 18 years old and legally authorized to work in the U.S.

Pay

Compensation includes a base hourly pay, potential incentives, and eligibility for stock grants.

Benefits

• Health coverage.
• 401(k) retirement plan.
• Tuition assistance.
• Paid time off.
• Employee discounts.
• Career growth opportunities.

Additional Information

This role involves no travel and is not DOT-regulated. The environment encourages continuous learning and career advancement within a supportive, inclusive culture.