Retail Sales Associate
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2025, POP MART operates over 630 physical stores and more than 2,637 Robo Shops across 20+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
About the role
We are in search of Sales Associates ready to contribute to overall salesmanship and customer experience within our stores. This person will be responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, as well as providing in-depth product information about the goods they are interested in and closing the sale. An interest in designer toys will make you a competitive candidate for this position. The position reports to and receives functional guidance from the Store Manager.
Responsibilities
- Greet customers, engage in friendly conversations, and ask about their shopping needs.
- Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information.
- Offer customers product recommendations and provide information to help them make product-related decisions.
- Use the cash register to ring up customer transactions.
- Support on product shipment deliveries and organize stockroom.
- Maintain a clean, organized, and safe store environment for customers, employees, and store products.
- Drive sales of company key products such as Blind boxes, MEGA, and accessories.
- Must be able to work flexible hours including nights, weekends, holidays.
Requirements
- 1+ year of retail customer-facing experience
- Confident and comfortable engaging customers to deliver great customer experience
- Ability to speak or understand multiple languages is a plus
- Must be at least 18 years of age
Physical Requirements
- Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
- Ability to stand and walk for extended periods (up to 6-8 hours per shift)
- Ability to bend, kneel, reach, and climb ladders or step stools safely
- Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
- Able to work in a fast-paced environment that may require quick movements and multitasking
- Ability to work in varying temperature conditions, including stockroom and receiving areas
- Manual dexterity required to operate standard stockroom tools (e.g., box cutters)
What You Will Need
- 1+ year of retail customer-facing experience
- Confident and comfortable engaging customers to deliver great customer experience
- Ability to speak or understand multiple languages is a plus
- Must be at least 18 years of age
What We Offer
- Market-competitive packages
- Opportunities to learn and lead
- Career development
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions of the U.S. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. This position may be eligible to participate in a company incentive program.