Retail Sales Associate

About the role

The Sales Associate role at Baton Rouge Metropolitan Airport (BTR Airport) is a frontline customer service position within Paradies Lagardère, the leading airport retail operator in North America. This role involves providing exceptional guest experiences, driving sales, and maintaining a clean, organized, and high-performing retail environment.

Responsibilities

• Provide first-class service to all internal and external customers in a high-traffic airport setting
• Greet, assist, and thank every customer to ensure a positive and welcoming shopping experience
• Anticipate customer needs and offer helpful recommendations based on store offerings
• Maintain a friendly, professional, and energetic presence throughout every shift
• Ensure each guest interaction reflects strong hospitality and service standards
• Drive sales through proactive customer engagement and effective communication
• Maintain strong knowledge of current promotions, products, and store highlights
• Aid customers in selecting travel essentials and impulse purchase items
• Support store sales goals through consistent selling behavior and customer interaction
• Deliver a fast, efficient checkout experience while maintaining accuracy
• Maintain a clean, organized, and fully stocked sales floor at all times
• Assist with inventory control, replenishment, and product rotation
• Support merchandising standards and ensure proper product presentation
• Perform general store maintenance tasks to ensure a safe and welcoming environment
• Follow all operational procedures to support smooth daily store function
• Work collaboratively with team members and leadership to support store goals
• Communicate effectively during shift changes and peak travel periods
• Support a positive team environment focused on respect, reliability, and accountability
• Perform additional duties as assigned

Qualifications

• Previous retail or customer service experience preferred
• Strong communication and interpersonal skills
• Customer-first mindset with a strong focus on service and sales
• Ability to stand for long periods and lift up to 40 pounds
• Comfortable working with basic POS systems and technology
• Flexible availability, 7 days a week, especially evenings
• Strong work ethic and consistent reliability
• Positive attitude with a passion for helping people
• Ability to stay organized and perform under pressure
• Team-oriented mindset with willingness to support others
• Motivation to grow within a dynamic retail environment
• Commitment to delivering excellent service, cleanliness, and operational excellence

Benefits

This position offers a unique opportunity to work in a fast-paced retail environment serving travelers from around the world. It provides valuable customer service experience, growth opportunities, and a supportive team environment.