Retail Sales Associate

About the role

Join our team as Retail Sales Associate at our luxury boutique in Old Orchard Center. As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso!

Responsibilities

• Brand Advocate: Share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: Have a heart for hospitality and working with people.
• Greet and Engage: Create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: Understand the customer's needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: Offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: Proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: Take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye-catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: Undergo a training period that sets you up for success well beyond your first day.

Requirements

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast-paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.

Qualifications

• Passion for coffee and exceptional customer service.
• Patient and adaptable personality.
• Ability to work in a fast-paced environment.
• Experience in a customer service role is a plus.

Skills

• Excellent communication and interpersonal skills.
• Knowledge of coffee products and brewing methods.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving and decision-making skills.

Benefits

• Coffee expertise - You will learn all about coffee and become a coffee expert.
• Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best ultimately caring for our people. Join a supportive and collaborative team environment. Enjoy participating in one of many employees led DE&I Resource Groups. Working with us is like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Growth and Development – At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
• Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.

Pay

The approximate hourly pay for this position is $19. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Schedule

You will work open and closing shifts, weekends, and holidays. Shifts may vary based on store needs.

What We Offer

• Performance-based incentives and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more!

Equal Employment Opportunity

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

Application Instructions

This position is not eligible for Visa Sponsorship.

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Job Requisition

Job Requisition: 404877