Retail Sales Associate

About the role

Be part of an amazing story at Macy’s. We’re a store that’s captured the hearts and minds of America for over 160 years. From innovations and traditions to exciting events like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade, Macy’s has been part of countless memorable moments and milestones.

Job Overview

As a Retail Selling Colleague, you'll blend selling that delivers results with genuine hospitality to create standout shopping experiences. You'll take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Your interactions will turn everyday visits into memorable moments, building trust, meeting sales targets, and inspiring loyalty.

How Our Selling Colleagues Spend Their Day

• Greet customers with a warm hello and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay updated on current trends and promotions.
• Focus on the customer, offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• Share our Loyalty program benefits, make sure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer's name.
• Support one another with honesty, care, and collaboration to better serve our customers and communities.
• Strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25lbs.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions.

Who You Are

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Comfortable communicating and collaborating with customers and colleagues.
• Passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality.
• Great with team dynamics and resourceful in adapting to changing priorities.

What We Can Offer You

• A dynamic, inclusive environment with competitive pay and benefits.
• Comprehensive health and wellness coverage and a 401(k) match to invest in your future.
• Prioritize your well-being with paid time off and eight paid holidays.
• Grow your career with continuous learning and leadership development.
• Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

About Us

This is a great time to join Macy’s! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story.