Retail Sales Associate

About the Role

As a Retail Selling Flex Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty - making each visit both meaningful and successful. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You'll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Responsibilities

• Begin each day energized and ready to make an impact, wearing your name badge with pride, greeting teammates warmly, and helping ensure the sales floor is clean, organized, and prepared for customers
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions before getting started - so you're fully informed and ready to engage, educate, and sell with confidence
• Focus on the customer on the floor - offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships that bring customers back
• Maintain a shoppable space throughout the day by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves
• Finish Strong - sharing Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer's name
• Support one another with honesty, care, and collaboration so we can better serve our customers and communities
• Strive to improve every day, take pride in your work, achieve sales goals, and learn from others to deliver individual and store results

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality
• Minimum work requirements of 42 hours per quarter during 1st, 2nd, 3rd fiscal quarters (February - April, May - July, August - October)
• During 4th Fiscal Quarter (November - January), minimum of 60 hours during the quarter
• While you have an hours requirement by quarter, you are not required to pick up any shifts (although you may be assigned shifts during key days)
• Minimum number of hours may be subject to change and a minimum number of weekend shifts may be required

Qualifications

• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goal challenges
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities
• Can work on your own but are great with team dynamics
• Able to handle electronic devices with no problem

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions

Benefits

• Comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development for career growth
• Colleague Resource Groups and volunteer opportunities to build community
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice