Retail Sales Associate
About the role
Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked.
Responsibilities
- Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
- Provide above and beyond customer service and exceed customer expectations when assisting customers.
- Maintain the in-stock condition of assigned areas and ensure it is clean, shoppable and safe.
- Work in cooperation with management and team members to achieve sales goals.
- Process customers at checkout using point of sale (POS) system.
- Process customer refunds and exchanges according to established guidelines.
- Create price tags and merchandise signs. Stock, tag and display merchandise.
- Work in a fast pace environment with accuracy.
Qualifications
- Must be 18 years or older.
- Knowledge of basic math skills.
- Customer service experience.
- Able to handle multiple tasks and work well under pressure.
- Some positions may require completion of forklift certifications through F&D.
- Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.
Essential Job Functions
- Work in a fast pace environment with accuracy.
- Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.
- Use hands and fingers to handle or feel.
- Stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl.
Minimum Eligibility Requirements
- Must be 18 years or older.
- Knowledge of basic math skills.
- Customer service experience.
- Able to handle multiple tasks and work well under pressure.
- Some positions may require completion of forklift certifications through F&D.
- Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.
Working Conditions (travel & environment)
While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
Physical/Sensory Requirements
- Ability to exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.
- Use hands and fingers to handle or feel.
- Stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl.
Benefits & Rewards
- Bonus opportunities & career advancement opportunities at every level.
- Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
Store Hours
- Monday - Friday 7:00 AM - 8:00 PM
- Saturday 8:00 AM - 7:00 PM
- Sunday 10:00 AM - 6:00 PM
Pickup Hours
- Monday - Friday 7:00 AM - 7:00 PM
- Saturday 8:00 AM - 7:00 PM
- Sunday 10:00 AM - 6:00 PM
Note
Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.