Retail Sales Associate

About the role

Cox Communications is seeking a Retail Sales Associate to create exceptional customer experiences and drive sales. This role involves connecting with customers, managing a retail environment, and participating in various training sessions.

Responsibilities

• Explain and demonstrate product capabilities as well as offer suggestions based on customer’s wants and needs
• Meet or exceed targets regarding customer experience, sales, and retention
• Aid in the opening/closing of retail store environments
• Handle cash properly
• Engage in workshops, special events, and product demos
• Support fellow sales agents when needed
• Continuously expand knowledge of current Cox products and competitor offerings through regular training classes
• May be required to work in other locations in the same geographical area

Qualifications

• Minimum High School Diploma/GED or up to 2 years of relevant work experience
• Ability to meet established sales, retention, and customer experience targets
• Strong interpersonal and communication skills to sell products using a consultative, solutions-based approach and influence customer decisions
• Ability to build relationships and adapt to a diverse customer base
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays
• Ability to lift 25-50 pounds to help manage stock room inventory

Benefits

• Variable targeted total compensation of $48,868 ($23.49/hr.) while high earners (top 10%) reach an average annual compensation of just over $63,224 ($30.40/hr.)
• Full-time hourly base rate of $16.38/hr. plus monthly targeted commissions of $1,279
• Ramp period of up to 2 months to adjust to commission earnings
• Competitive pay plus uncapped commission plan and other compensation perks (401k + company matching, comprehensive medical benefits, etc.)
• Free Internet and other Cox discounted services
• Tuition reimbursement for academic pursuits
• Adoption assistance
• Paid time off to volunteer
• Childcare and eldercare resources
• Pet insurance
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave