Retail Sales Associate

Overview

The Sales Associate is a friendly, customer-focused team member who embodies the Aviator Nation lifestyle and delivers exceptional service. Thriving in a fast-paced environment, they use creative problem-solving and a growth mindset to ensure a positive customer experience.

Responsibilities

• Greet and assist customers, providing exceptional service and product knowledge.
• Maintain strong knowledge of products (e.g., SKUs, fit, features).
• Operate the POS system to manage sales, returns, exchanges, and balance cash drawers.
• Support and achieve sales goals through upselling, cross-selling, and promoting in-store offers.
• Guide customers to merchandise and help increase in-store sales.
• Keep the sales floor organized, clean, and well-stocked.
• Handle inventory tasks, including restocking, shipments, and inventory counts.
• Contribute to omni-channel sales and fulfillment processes.
• Absorb and share store social media efforts, including taking photos.

Requirements

• Availability to work a flexible retail schedule, including weekends and holidays.
• Must have a positive attitude, high energy, and a customer-focused mindset.
• Strong communication, organizational, and attention-to-detail skills.
• Ability to maintain a professional appearance and adhere to the dress code.
• Basic reading, writing, math, and computer skills.
• Confidence in using office and retail equipment (computers, phones, printers, etc.).

Physical Requirements & Working Conditions

• Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time.
• Ability to move and lift equipment and supplies of up to 30 pounds.
• Vision abilities include close, distance, color peripheral, and depth perception.
• Noise level in the work environment is moderate.

Benefits

• Medical, Dental, Vision
• Paid Time Off (PTO)
• Pet insurance
• 401K
• Employee Assistance Program (EAP)
• Monthly clothing allowance
• Generous employee discount
• Friends and family discount
• Free fitness classes at our Santa Monica RIDE studio
• Generous discount on all Dreamland events, food and beverage
• Travel opportunities for national events, festivals, and store build-outs

Pay

A reasonable expectation of compensation range based on location, experience and other factors would be $17-23/hr.

Schedule

This job description is not exhaustive, and you may be required to carry out other duties as requested.