Retail Sales Associate

About the role

The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities.

Responsibilities

• Enhance customer experience and drive sales through consultative sales assistance and support.
• Meet or exceed associate performance standards consistently.
• Identify customer needs and provide appropriate solutions using approved selling practices and guidelines.
• Maintain current knowledge of merchandise lines, product features, benefits, and availability.
• Partners with other associates and cashiers to provide superior customer service.
• Complete required training in the expected timeframe and participate in ongoing learning opportunities.
• Process customer transactions in the Point of Sale system, including sales, returns, and exchanges.
• Locate merchandise and assist customers as needed.
• Proactively leverage technology to facilitate the customer experience and provide solutions when the product is not available in the store.
• Respond to customer needs regarding product availability and delivery/installation/service options.

Requirements

• Day, evening, and weekend availability for Full-Time roles.
• Flexible scheduling for Part-Time openings.
• Ability to perform tasks such as locating merchandise, assisting customers, answering phones, and ringing registers.
• Completion of required training within the expected timeframe.

Qualifications

• High school diploma or equivalent.
• Experience in retail sales or customer service preferred.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including familiarity with POS systems.

Skills

• Customer service skills.
• Sales techniques and strategies.
• Product knowledge and merchandising skills.
• Technology proficiency, particularly in POS systems.

Benefits

• Flexible scheduling options.
• Opportunities for professional development and training.
• Competitive compensation package.
• Health insurance options.
• Employee discounts on products and services.

Pay

• Compensation varies based on experience and qualifications.

Schedule

• Full-time positions offer a range of schedules to accommodate various lifestyles.
• Part-time positions offer flexible hours to fit around existing commitments.