Retail Sales Associate

About the role

The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities.

Responsibilities

• Enhance customer experience and drive sales through consultative sales assistance and support.
• Achieve department standards and goals.
• Maintain a clean, in-stock, orderly, and well-merchandised sales floor.
• Identify customer needs and provide appropriate solutions using approved selling practices and guidelines.
• Meet or exceed associate performance standards consistently.
• Understand website navigation and proactively leverage technology to facilitate the customer experience and provide customer solutions when the product is not available in the store.
• Maintain current knowledge of merchandise lines, product features, benefits, and availability.
• Partners with other selling and sales support associates and cashiers to provide superior customer service.
• Perform other duties as assigned.

Requirements

• Day, evening, and weekend availability for Full-Time roles.
• Flexible scheduling for Part-Time openings.
• Current knowledge of merchandise lines, product features, benefits, and availability.
• Ability to process customer transactions in the Point of Sale system, including sales, returns, and exchanges.
• Completion of required training within the expected timeframe and participation in ongoing learning opportunities.

Qualifications

• High school diploma or equivalent.
• Experience in retail sales or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency in Microsoft Office applications.

Skills

• Proactive problem-solving skills.
• Customer service orientation.
• Effective communication skills.
• Ability to work in a fast-paced environment.
• Knowledge of point-of-sale systems.

Benefits

• Comprehensive health insurance coverage.
• Flexible spending accounts.
• Retirement savings plans.
• Employee discounts.

Pay

• Competitive hourly wages based on experience and qualifications.

Schedule

• Full-time positions offer 40 hours per week.
• Part-time positions offer varying schedules, typically 15-20 hours per week.