Retail Sales Associate

About the role

The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities.

Responsibilities

• Enhance customer experience and drive sales through consultative sales assistance and support.
• Achieve department standards and goals.
• Maintain a clean, in-stock, orderly, and well-merchandised sales floor.
• Identify customer needs and provide appropriate solutions using approved selling practices and guidelines.
• Meet or exceed associate performance standards consistently.
• Understand website navigation and proactively leverage technology to facilitate the customer experience and provide customer solutions when the product is not available in the store.
• Maintain current knowledge of merchandise lines, product features, benefits, and availability.
• Partners with other selling and sales support associates and cashiers to provide superior customer service.
• Complete required training in the expected timeframe and participate in ongoing learning opportunities.
• Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures.
• Perform other duties as assigned.

Requirements

• Day, evening, and weekend availability for Full-Time roles.
• Flexible scheduling for Part-Time openings.

Qualifications

• High school diploma or equivalent.
• Experience in retail sales or customer service preferred.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.
• Basic computer skills, including proficiency in Microsoft Office.

Skills

• Proactive problem-solving skills.
• Customer service skills.
• Product knowledge.
• Technology proficiency.

Benefits

• Flexible scheduling.
• Comprehensive health insurance options.
• Retirement savings plan.
• Employee discounts.

Pay

• Competitive hourly wages based on experience and qualifications.

Schedule

• Full-time positions offer 40 hours per week.
• Part-time positions offer varying schedules, typically 10-20 hours per week.