Retail Sales Associate

About the role

The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities.

Responsibilities

• Enhance customer experience and drive sales through consultative sales assistance and support
• Achieve department standards and goals
• Maintain a clean, in-stock, orderly, and well-merchandised sales floor
• Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
• Meet or exceed associate performance standards consistently
• Understand website navigation and proactively leverage technology to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintain current knowledge of merchandise lines, product features, benefits, and availability, and if applicable, delivery, installation, and/or service options to respond to customer needs
• Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
• Complete required training in the expected timeframe and participate in ongoing learning opportunities
• Possess day, evening, and weekend availability for Full-Time roles and flexible scheduling for Part-Time openings
• Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)

Requirements

• Day, evening, and weekend availability for Full-Time roles
• Flexible scheduling for Part-Time openings

Qualifications

• Current knowledge of merchandise lines, product features, benefits, and availability
• Ability to identify customer needs and provide appropriate solutions using approved selling practices and guidelines
• Ability to process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
• Ability to maintain a clean, in-stock, orderly, and well-merchandised sales floor
• Ability to understand website navigation and proactively leverage technology to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Ability to partner with other selling and sales support associates and cashiers to provide superior customer service

Skills

• Proactive problem-solving skills
• Customer service orientation
• Effective communication skills
• Computer literacy, particularly in Point of Sale systems

Benefits

• Flexible scheduling options
• Equal opportunity employer

Pay

• Competitive hourly wage based on experience and qualifications

Schedule

• Full-Time and Part-Time roles available