Retail Sales Associate

About This Role

We're seeking a dynamic and enthusiastic Retail Sales Associate to join our team! As a cycling enthusiast yourself, you'll be the face of our store, helping customers find the perfect products and services to enhance their cycling experience. Your goal will be to exceed customer expectations and achieve sales goals in a fast-paced and fun environment. If you're passionate about cycling, knowledgeable about bicycles, and possess a proactive and positive attitude, we want to hear from you!

In this role, you'll have the opportunity to:

• Deliver exceptional customer service by educating customers about bicycles, accessories, and other cycling-related products or services.
• Aid with daily store operations, including restocking, cleaning, organizing, and merchandising.
• Provide personalized customer service through direct and detailed interaction.

You'll be a great fit for our team if you're:

• Dependable and responsible.
• People-oriented and enjoy working with customers.
• Adaptable and flexible.
• Detail-oriented and organized.
• Proactive and solutions-focused.
• Positive and enthusiastic.
• A problem solver and critical thinker.

What You'll Do

• Greet customers and utilize the sales process to understand their needs and recommend the right products and services.
• Provide exceptional customer service and ensure a positive shopping experience.
• Operate cash registers, perform tasks such as counting money, separating charge slips, and balancing cash drawers.
• Stay up-to-date on current sales, promotions, policies, and security practices.
• Install vehicle rack systems and perform safety checks for customers.
• Describe merchandise and explain its use, operation, and care.
• Mercandise products according to sales plans.
• Demonstrate the use or operation of merchandise.
• Maintain a clean and organized store environment.
• Inventory stock and requisition new stock as needed.
• Prepare merchandise for purchase or rental.
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
• Perform other duties as needed or assigned.

Requirements

• Minimum 1 year of retail sales experience, preferably in a bike shop.
• Previous experience in a team environment committed to providing excellent sales and service while increasing sales through service.
• Strong attention to detail and ability to maintain accurate records.
• Able to maintain positive relationships with colleagues and customers.
• Interest in developing your skills and knowledge.
• Availability to work a flexible schedule, including evenings and weekends.
• Able to lift 40 pounds periodically.

Nice To Haves

• Knowledge and experience in any or all of the following systems and tools:
• Cash registers and point of sale (POS) software.
• Desktop computers and Microsoft Windows.

Benefits

Store discount and flexible scheduling is available to all associates.