Retail Sales Associate - 3769

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business.

Pay

$14.00 to $15.00 per hour plus commission. Associates can earn up to 8% on transactions, averaging an additional $2.07 per hour on top of the hourly rate. Actual pay is based on work location, qualifications, and experience.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle, starting the second day of employment.
• Paid vacation: one week after six months, two weeks after one year, and increasing up to 120 hours after five years (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter, increasing to 24 hours after five years (adjusted per state/local requirements).
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Responsibilities

• Greet and interact with customers to develop rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions following established policies and regulatory requirements.
• Handle cash and negotiable items in compliance with company policies.
• Answer incoming calls per company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers to create a positive customer experience.
• Complete assigned training.
• Assist with customer inquiries and problem resolution.
• Work with jewelry, electronics, tools, firearms (in FFL locations), and general merchandise.

Requirements

• Must be 18 years or older.
• High school diploma, GED, or equivalent experience.
• Ability to lift/carry up to 50 pounds and perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Ability to work with firearms and become firearms certified.
• Willingness to assist customers outside the building (e.g., parking lots, storage areas).
• Strong customer service orientation and teamwork skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Flexibility to work in multiple locations and a variable retail schedule, including weekends and holidays.
• Computer literacy and ability to operate POS systems and office machines.

Schedule

Most stores open at 9 AM and close at 6 PM; many locations are closed on Sundays. Schedule flexibility is required to meet business needs, including weekends and holidays.