Retail Sales Associate - 3258

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business.

About the role

The Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. Associates thrive on engaging with customers, assisting with inquiries, and resolving problems. The role involves working with a wide variety of jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations).

This full-time position offers an hourly wage plus commission based on productivity. Actual pay will vary based on work location, qualifications, and experience.

Responsibilities

• Greet and interact with all customers to develop rapport and recommend appropriate financial solutions.
• Perform non-management open/close procedures.
• Keep the sales floor clean, stocked, and maintain merchandise displays.
• Perform sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handle all cash and negotiable items following company policies and regulatory requirements.
• Answer incoming calls per company standards.
• Communicate the legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive and memorable customer experience.
• Successfully complete assigned training.
• Assist customers outside the building (e.g., parking lots or property boundaries) or retrieve products from exterior storage areas.
• Other related duties as assigned.

Requirements

• Willing and able to lift/carry up to 50 pounds.
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.

Bilingual applicants are encouraged to apply.

Skills

• Customer service and engagement.
• Effective communication with customers and team members.
• Problem-solving and conflict resolution.

Pay

Hourly wage: $13.45 to $15.95 per hour.

Commission: Up to 8% on transactions, averaging an additional $1.37 per hour on top of the hourly rate. Pawnbrokers can earn 2-8% commission based on the gross profit of their personal performance. Details provided during the interview process.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access program: Access to withdraw up to 50% of earned wages up to seven times per payroll cycle, starting the second day of employment.
• Paid vacation: One week after six months of full-time service, two weeks after one year, and additional increments based on tenure (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter (adjusted per state/local requirements).
• Employee discounts available from the first day of employment.
• Tuition reimbursement: Up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to FirstCash Pet Insurance program.

Store hours: Most locations open at 9 AM and close at 6 PM; many stores are closed on Sundays.