Retail Sales Associate - 2774

About the role

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business.

Responsibilities

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

Requirements

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and to become firearms certified.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Flexible working hours, with most stores open at 9AM and close at 6PM, and many stores closed on Sundays.
• Earned Wage Access program, allowing employees to withdraw up to 50% of their earned wages up to seven times per payroll cycle.
• Unlimited commission earning potential above hourly base rate.
• Paid vacation time, with one week of paid vacation after six months of service, and additional weeks of vacation after one year of service and subsequent anniversaries.
• Sick/personal time, with 8 hours of sick time after six months of employment, and additional hours of sick time on subsequent anniversaries.
• Employee discounts, available from the first day of employment.
• Tuition Reimbursement, with up to $2,000 per year, available to full-time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Pay

The hourly wage for this position is $13.00 to $16.00 per hour, with the potential to earn up to 8% commission on transactions, which could average an additional $1.03 per hour on top of the hourly rate.

The employee commission incentive plan is proprietary to FirstCash, with pawnbrokers having the potential to earn 2-8% commission based on the gross profit of their personal performance.