Retail Sales Associate- 2754

Pay rate: $13.00 to $16.00 per hour plus commission. Associates can earn up to 8% on transactions, averaging an additional $2.15 per hour on top of the hourly rate.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle, starting the second day of employment.
• Unlimited commission potential above the hourly base rate.
• Paid vacation: one week after six months, two weeks after one year, and increasing up to 120 hours after five years (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter, up to 24 hours after five years (adjusted per state/local requirements).
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year through FirstCash Education (full-time employees, minimum program requirements apply).
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

About the role

We are seeking entry-level, full-time Retail Sales Associates (Pawnbrokers) for our pawn store locations nationwide. The role involves partnering with the store team to provide customer service on both lending and retail sides of the business. Associates greet, engage, and interact with customers to process sales, loans, and other transactions while assisting with inquiries and problem resolution. The position works with a variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

Responsibilities

• Greet and interact with customers to build rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in accordance with company policies and regulatory requirements.
• Handle cash and negotiable items following established procedures.
• Answer incoming calls per company standards.
• Communicate the legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training.
• Assist customers in parking lots or exterior storage areas as needed.
• Perform other related duties as assigned.

Requirements

• Ability and willingness to lift/carry up to 50 pounds.
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Ability to work with firearms and become firearms certified.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong desire to work with customers and be team-oriented.
• Ability to multitask in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Willingness to work in multiple locations as business needs dictate.
• Flexible availability, including weekends and holidays.
• Computer literacy and ability to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply.

Commission Plan

Pawnbrokers can earn 2-8% commission based on the gross profit of their personal performance. Additional details are provided during the interview process.

Schedule

Most stores open at 9 AM and close at 6 PM; many locations are closed on Sundays. Schedule flexibility is required, including weekends and holidays.