Retail Sales Associate - 2712

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business.

About the role

The Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. Associates thrive on customer engagement, assist with inquiries, and resolve issues while working with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

This full-time position offers an hourly wage plus commission based on productivity. Actual pay will vary based on work location, qualifications, and experience.

Pay range: $13.50 to $16.50 per hour, plus commission up to 8% on transactions (potential additional $1.00 per hour on average).

Responsibilities

• Greet and interact with customers to develop rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in accordance with company policies and regulatory requirements.
• Handle cash and negotiable items following established procedures.
• Answer incoming calls per company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training and other related duties as needed.

Requirements

• Willing and able to lift/carry up to 50 pounds.
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified (where applicable).
• Assist customers in exterior areas, including parking lots and storage buildings.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work with people, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate with ability to operate POS systems and office machines.

Bilingual applicants are encouraged to apply.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access: Withdraw up to 50% of earned wages up to seven times per payroll cycle (available from the second day of employment).
• Unlimited commission potential above hourly base rate.
• Paid vacation: 1 week after 6 months, 2 weeks after 1 year, increasing to 3 weeks (120 hours) after 5 years.
• Sick/personal time: 8 hours after 6 months, 16 hours annually thereafter (years 2-5), increasing to 24 hours after 5 years.
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year (for eligible full-time employees).
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in 401k program after 6 months of employment.
• Pet insurance program available.

Store hours: Most locations open at 9 AM and close at 6 PM; many stores are closed on Sundays.