Retail Sales Associate - 2469

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business.

About the role

The Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. Associates thrive on engaging with customers and assist with inquiries and problem resolution. The role involves working with a wide variety of jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations).

The position offers an hourly wage plus commission based on productivity. Actual pay will be based on work location, qualifications, and experience.

Responsibilities

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items per company policies and regulatory requirements.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Partners with coworkers and managers to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Assists customers in exterior areas (parking lots, property boundaries) or retrieves products from exterior storage.
• Other related duties, as assigned.

Requirements

• Must be willing and able to lift/carry up to 50 pounds.
• Must be able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate; able to operate Point-Of-Sale (POS) systems and common office machines.

Bilingual applicants are encouraged to apply.

Pay

$14.00 to $17.00 per hour, plus an easily achievable commission structure. Retail sales associates can earn up to 8% on transactions, averaging an additional $1.00 per hour on top of the hourly rate. Commission details are provided during the interview process.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access program available from the second day of employment, allowing withdrawals of up to 50% of earned wages up to seven times per payroll cycle.
• Employee discounts available from the first day of active employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.
• Paid vacation: one week after six months, two weeks after one year, and increasing thereafter (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually in years 2-5, and 24 hours after five years (adjusted per state/local requirements).

Schedule

Most stores open at 9:00 AM and close at 6:00 PM; many locations are closed on Sundays. Schedule is flexible based on business needs, including weekends and holidays.