Retail Sales Associate - 0473

Pay rate: $13.00 to $16.00 per hour plus commission. Associates can earn up to 8% on transactions, averaging an additional $2.68 per hour on top of the hourly rate.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access program available from the second day of employment—withdraw up to 50% of earned wages up to seven times per payroll cycle.
• Unlimited commission potential above the hourly base rate.
• Paid vacation: one week after six months, two weeks after one year, and increasing with tenure (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter (adjusted per state/local requirements).
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for eligible full-time employees.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

About the role

We are seeking entry-level, full-time Retail Sales Associates for our pawn store locations nationwide. The Pawnbroker/Retail Sales Associate partners with the store team to deliver customer service on both lending and retail sides of the business. The role involves greeting, engaging, and interacting with customers to process sales, loans, and other transactions, as well as assisting with inquiries and problem resolution.

The position works with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations). Actual pay is based on work location, qualifications, and experience.

Responsibilities

• Greet and interact with customers to build rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in accordance with company policies and regulatory requirements.
• Handle cash and negotiable items following established procedures.
• Answer incoming calls per company standards.
• Communicate the legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training and other related duties as needed.

Requirements

• Willing and able to lift/carry up to 50 pounds.
• Able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Ability to work with firearms and obtain firearms certification.
• Assist customers in exterior areas (parking lots, storage buildings, etc.).
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong desire to work with people and be team-oriented.
• Ability to multitask in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Computer literate with ability to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply.

Commission Plan

Pawnbrokers can earn 2-8% commission based on the gross profit of their personal performance. Additional details are provided during the interview process.

Schedule

Most stores open at 9 AM and close at 6 PM; many locations are closed on Sundays. Schedule flexibility is required, including weekends and holidays.