Retail Sales Associate - 0440

About the role

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. Associates greet, engage, and interact with customers in a positive and professional manner to process sales, loans, and other transactions. They assist with customer inquiries and problem resolution, working with a wide variety of merchandise including jewelry, tools, electronics, and firearms (in FFL locations). This position offers an hourly wage plus commission based on productivity.

Pay

$10.00 to $13.00 per hour, plus commission. Associates can earn up to 8% on transactions, averaging an additional $4.72 per hour on top of the hourly rate. Actual pay depends on work location, qualifications, and experience.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access program: withdraw up to 50% of earned wages up to seven times per payroll cycle, starting the second day of employment.
• Paid vacation: one week after six months, two weeks after one year, and increasing to 120 hours after five years (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter (adjusted per state/local requirements).
• Employee discounts starting on the first day of employment.
• Tuition reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Responsibilities

• Greet and interact with customers to develop rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in accordance with policies, procedures, and regulatory requirements.
• Handle cash and negotiable items per established guidelines.
• Answer incoming calls to company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training and other related duties as needed.

Requirements

• Must be 18 years or older with a high school diploma, GED, or equivalent experience.
• Ability to lift/carry up to 50 pounds and perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Ability to work with firearms and become firearms certified (where applicable).
• Willingness to assist customers outside the building (e.g., parking lots, exterior storage).
• Strong customer service orientation and teamwork skills.
• Ability to multi-task in a fast-paced environment and perform basic math calculations proficiently.
• Cash handling experience preferred.
• Flexibility to work in multiple locations and a retail schedule, including weekends and holidays.
• Computer literacy and ability to operate POS systems and office machines.
• Bilingual applicants encouraged to apply.

Commission Plan

Pawnbrokers can earn 2-8% commission based on the gross profit of their personal performance. Details are provided during the interview process.