Retail Sales Associate - 0351

About the role

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. Associates greet, engage, and interact with customers in a positive and professional manner to process sales, loans, and other transactions. The role involves working with a wide variety of jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations). This position offers an hourly wage plus commission based on productivity.

Pay

$11.00 to $13.00 per hour, plus an easily achievable commission structure that pays up to 8% on transactions. Associates can earn an additional average of $2.14 per hour on top of their hourly rate. Actual pay is based on work location, qualifications, and experience.

Benefits

• Comprehensive medical, dental, vision, life, and supplemental insurance options (eligibility required).
• Earned Wage Access program available from the second day of employment, allowing withdrawals of up to 50% of earned wages up to seven times per payroll cycle.
• Paid vacation: one week after six months, two weeks after one year, and increasing to 120 hours after five years (adjusted per state/local requirements).
• Sick/personal time: 8 hours after six months, 16 hours annually thereafter, increasing to 24 hours after five years (adjusted per state/local requirements).
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for eligible full-time employees.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Responsibilities

• Greet and interact with customers to develop rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Maintain a clean, stocked sales floor and merchandise displays.
• Process sales and loan transactions in accordance with policies and regulatory requirements.
• Handle cash and negotiable items per established procedures.
• Answer incoming calls according to company standards.
• Communicate the legal aspects of pawn and buy transactions to customers.
• Collaborate with coworkers and managers to create a positive customer experience.
• Complete assigned training and other related duties as needed.

Requirements

• Must be willing and able to lift/carry up to 50 pounds.
• Ability to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, and pulling.
• Ability to work with firearms and become firearms certified.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong desire to work with customers and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Flexibility to work in multiple locations as needed.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Computer literacy and ability to operate POS systems and office machines.

Bilingual applicants are encouraged to apply.