Retail Sales Assistant Keyholder - Temporary Contract

About the role

As a Sales Assistant, you’re the face of our brand on the shop floor - a true brand ambassador. Every day, you create moments that make our customers smile. They love visiting our stores, and you’re a big part of why.

Responsibilities

• Proactively approach and engage with customers, start friendly conversations to understand what they’re looking for, and make helpful recommendations from our product range.
• Deliver a friendly, knowledgeable and consistently amazing customer experience.
• Stay informed about our products, promotions and services so you can help customers make informed choices.
• Maintain excellent store standards, including merchandising, cleanliness and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation and product availability.
• Follow all operational procedures, including health and safety and loss prevention.
• Work collaboratively with your team to meet store targets and KPIs.
• Be a brilliant brand ambassador - positive, professional and passionate about what we do.
• This is an active role that involves working across different areas of the store, using stairs, handling deliveries and moving stock.

Requirements

You’re willing and able to proactively approach customers, start friendly conversations, understand what they’re looking for and make helpful recommendations from our product range - This is an essential part of the role.

You’re passionate about creating a brilliant customer experience.

You’re a supportive team player with a positive, can-do attitude.

You’re reliable, punctual and able to work a variety of shifts.

You’re comfortable learning to use tills and handle transactions accurately.

You can stay organised and contribute positively in a busy, fast-paced store environment.

Previous experience in retail, customer service or hospitality would be helpful, but it isn’t essential - what matters most is your willingness to learn and get involved to create an amazing customer experience.

Keyholder Responsibilities

If you’re aged 18 or over, you’ll be trained as a Keyholder, with all the support you need to take on additional responsibility and build valuable experience.

Our store teams can be small, so there will be times when you’re trusted to hold the keys and take responsibility for the store when a manager isn’t present. It’s a great opportunity to grow your confidence, develop valuable skills and gain first-hand experience of helping to run a store.

Whenever you’re assigned Keyholder responsibilities, you’ll receive an enhanced rate of pay for the time you carry them out.

With the appropriate training and support, your Keyholder responsibilities will include:

• Opening and closing the store safely and securely.
• Completing cashing-up and other end-of-day procedures accurately.
• Taking responsibility for the smooth running of the store when a manager isn’t present.
• Supporting colleagues and responding to customer or operational issues.
• Following store security, health and safety, and loss-prevention procedures.

Qualifications

There are no specific qualifications required for this role.

Skills

• Willing and able to proactively approach customers, start friendly conversations, understand what they’re looking for and make helpful recommendations from our product range.
• Passionate about creating a brilliant customer experience.
• A supportive team player with a positive, can-do attitude.
• Reliable, punctual and able to work a variety of shifts.
• Comfortable learning to use tills and handle transactions accurately.
• Can stay organised and contribute positively in a busy, fast-paced store environment.

Benefits

25% Colleague Discount!

Exclusive Double Discount days!

MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!

Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.

Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.

Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.

Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!

Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!

24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!

Healthcare Cash Plan – To support your everyday healthcare costs.

And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Pay

The exact pay details are not specified in the job posting.

Schedule

The exact schedule details are not specified in the job posting.