Retail Sales Assistant, Jewelry (Part Time)

Responsibilities

• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Requirements

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

Skills

• A passion for the customer.
• A drive to exceed goals.
• A passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key.
• Master of Collaboration.

Benefits

• Career Growth.
• Employee Discounts.
• Sales Incentive Programs.
• Mental Wellness Perks.
• Employee Assistance Program.
• Volunteer Opportunities.
• 401k Match.
• Paid Parental Leave.
• Pre-Tax Commuter Benefits.

Pay

The targeted budget for this position is $18 - 20/hour. This compensation budget range may be adjusted at any time at the discretion of the company.

Schedule

This role is in-person in our Denver, CO Showroom and requires a part-time schedule that includes weekend days.