Retail Sales Assistant, Jewelry (Part-Time)

Our part-time Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer, assisting them in finding their best jewelry match from our luxury product line. This role is in-person at our Chestnut Hill, MA location.

Responsibilities

• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

Requirements

• A passion for the customer. You go above and beyond to provide the best possible experience to each customer.
• A drive to exceed goals. You love a good challenge and are a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• Attention to detail. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Strong communication skills. You have a way with words, interacting clearly and concisely with customers and teammates in person, via email, or by chat.
• Collaborative spirit. You’re a team player who believes in working together to transform the jewelry industry.

Benefits

• Career Growth: Regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees.
• Diverse, mission-minded team: Founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
• Employee Discounts: Generous discount on our jewelry.
• Sales Incentive Programs: Programs to recognize and reward sales performance.
• Mental Wellness Perks: Access to mental health resources, such as self-care apps and seminars, and 24/7 access to counseling through our Employee Assistance program.
• Giving Back and Volunteer Opportunities: Support for local initiatives and team volunteer opportunities.
• 401k match: Generous 401k match.
• Parental Leave: Paid parental leave to bond and care for new additions.
• Pre-Tax Commuter Benefits.

Pay

The targeted budget for this position is $20-22 per hour. This compensation budget range may be adjusted at any discretion of the company.

Schedule

This is a part-time role that includes weekend days.