Retail Sales and Service Deposit Program Manager

This position serves as the business owner and primary administrator for the Bank's deposit account opening platform, Terafina. The role is responsible for the overall administration, configuration, optimization, support, reporting, testing, training, and enhancement of the deposit account opening system and its related integrations.

Responsibilities

• Serve as the primary business administrator and subject matter expert for the Terafina deposit account opening platform.
• Manage system configuration, workflows, forms, disclosures, product setup, and business rules.
• Coordinate system upgrades, enhancements, patches, and vendor releases.
• Maintain system documentation, procedures, and operating standards.
• Partner with Technology and vendors to resolve system issues and implement improvements.
• Lead cross-functional initiatives related to deposit account opening, onboarding, and customer acquisition.
• Evaluate existing workflows and identify opportunities to improve efficiency, automation, and customer experience.
• Manage implementation of new products, features, integrations, and regulatory requirements within the platform.
• Coordinate project plans, timelines, testing activities, and stakeholder communications.
• Monitor system performance and recommend enhancements to support business growth objectives.
• Develop and maintain management reporting related to deposit account opening performance.
• Produce operational, compliance, risk, and executive reporting.
• Monitor key performance indicators and trends to identify opportunities for process improvements.
• Support ad hoc reporting requests from leadership, operations, compliance, risk, and audit teams.
• Ensure account opening workflows comply with applicable regulatory requirements and Bank policies.
• Partner with Compliance, Risk, and Fraud teams to implement and maintain necessary system controls.
• Manage fraud prevention workflows and account opening monitoring rules.
• Support internal and external audits and regulatory examinations.
• Perform periodic reviews of system access and user entitlements.
• Lead and coordinate user acceptance testing for system upgrades, product enhancements, and vendor releases.
• Develop test plans, test scripts, and documentation of results.
• Ensure successful implementation of system changes with minimal disruption to business operations.
• Maintain change management documentation and release communications.
• Serve as an escalation point for complex system-related issues.
• Provide ongoing guidance and consultation to business partners regarding account opening processes and platform capabilities.
• Work closely with training team to identify gaps in processes and field knowledge.
• Serve as the primary business contact for Terafina and related vendor relationships.
• Participate in vendor reviews, performance assessments, and enhancement discussions.
• Coordinate issue resolution and service improvement initiatives with vendors.

Requirements

• Bachelor's degree in Business, Finance, Information Systems, Banking, or a related field preferred; equivalent relevant work experience will be considered.
• 5+ years of experience in banking operations, digital account opening, deposit operations, system administration, business systems management, or related financial services experience.
• Experience administering or supporting customer onboarding, deposit account opening, or workflow management systems preferred.
• Experience managing vendor relationships, software implementations, system upgrades, or business process improvement initiatives.
• Strong knowledge of deposit products, account opening regulations, fraud controls, and customer onboarding processes.

Skills

• Strong analytical and problem-solving abilities.
• Experience with system configuration, testing, and user acceptance testing (UAT).
• Ability to manage multiple projects and priorities simultaneously.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively across departments and with external vendors.
• Strong reporting and data analysis skills.
• Proficiency with Microsoft Office applications, including Excel, Power BI, and PowerPoint.
• Strong attention to detail and organizational skills.

Conditions of Employment

• Must be able to pass a criminal background & credit check.
• FLSA Status: Exempt.
• This position does not manage employees.
• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, copy machines, and printers.
• Physical requirements: sedentary, climbing, standing, stooping, or typing.
• Travel: This position requires up to 10% travel.
• Full-time position that requires schedule flexibility to work evenings and weekends as needed.

Pay

USD $68,287.00 - USD $113,209.00 /Yr.