Retail Sales Account Manager

Company Overview

Knape & Vogt Manufacturing Company has been based in Grand Rapids for over 125 years. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage-related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.

What’s In It For You?

• Benefits including Medical/Dental/Vision plus many more
• Competitive Pay
• Generous Paid Time Off
• Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities

What Will You Get To Do

• Drive profitable sales growth, increase market share, and lead account management activities within assigned Retail channel
• Identify business changes and trends caused by five key triggers: Technology, the Culture, the Economy, Customers’ Lives, and the Competition.
• Create prioritized list of specific growth opportunities to be considered for assigned accounts
• Evaluate anticipated business change opportunities, market information, and competitive data.
• Review customer needs, challenges, product opportunities, and growth potential.
• Scrutinize account P&L performance down to the SKU level and evaluate against plan.
• Regularly research, analyze, and recommend innovation opportunities.
• Ask customers what needs or problems could be addressed through innovative products and services
• Prepare and deliver retailer-specific presentations for new products, line reviews, promotions, etc.
• Execute new product launches, planogram updates, price increases, and SKU rationalization.
• Seek out and lead category captain roles at key accounts.
• Resolve customer service issues and provide solutions to customer needs.
• Prepare for and professionally represent KV at customer and industry trade shows.
• Partner with KV teams to gain and maintain proficiency in these areas:
  • Sales process & CRM (with Sales & Cust Service: Salesforce, Oracle, Custom apps)
  • Business tools (with Finance: Office, PowerBI, Vena, Proformas, Intranet, Dayforce)
  • Communication tools (with IT: Outlook, Webex/Zoom/Teams, Jabber, Cisco, iPhone)
  • Product and technical knowledge (with Product Management)
  • Market research and competitive assessments (with Channel Marketing)

What Will You Bring

• 5 years of selling in the Retail Channel in addition to having experience with account management
• Bachelors Degree in Business or Marketing, or comparable experience
• Previous experience with BI tools, ERP system, proficiency in CRM platform and MS Office