Retail Sales Account Manager

About the role

Knape & Vogt Manufacturing Company, a global leader in functional hardware, office and healthcare ergonomics, and storage-related components, is seeking a Retail Sales Account Manager to join our team. This role focuses on driving profitable sales growth and leading account management activities within the assigned Retail channel.

What will you get to do

• Drive profitable sales growth, increase market share, and lead account management activities within assigned Retail channel
• Identify business changes and trends caused by five key triggers: Technology, the Culture, the Economy, Customers' Lives, and the Competition
• Create prioritized list of specific growth opportunities to be considered for assigned accounts
• Evaluate anticipated business change opportunities, market information, and competitive data
• Review customer needs, challenges, product opportunities, and growth potential
• Scrutinize account P&L performance down to the SKU level and evaluate against plan
• Regularly research, analyze, and recommend innovation opportunities
• Ask customers what needs or problems could be addressed through innovative products and services
• Prepare and deliver retailer-specific presentations for new products, line reviews, promotions, etc.
• Execute new product launches, planogram updates, price increases, and SKU rationalization
• Seek out and lead category captain roles at key accounts
• Resolve customer service issues and provide solutions to customer needs
• Prepare for and professionally represent KV at customer and industry trade shows
• Partner with KV teams to gain and maintain proficiency in these areas:
  • Sales process & CRM (with Sales & Cust Service: Salesforce, Oracle, Custom apps)
  • Business tools (with Finance: Office, PowerBI, Vena, Proformas, Intranet, Dayforce)
  • Communication tools (with IT: Outlook, Webex/Zoom/Teams, Jabber, Cisco, iPhone)
  • Product and technical knowledge (with Product Management)
  • Market research and competitive assessments (with Channel Marketing)

What will you bring

• 5 years of selling in the Retail Channel in addition to having experience with account management
• Bachelor's Degree in Business or Marketing, or comparable experience
• Previous experience with BI tools, ERP system, proficiency in CRM platform and MS Office