Retail Rock Climbing Lead

Overview

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

RESPONSIBILITIES

• Bring your passion and expertise in climbing to our retail climb department execution, outfitting customers and activation of our in-store rock wall experience.
• Drive the engagement, training and educational programs for both customers and teammates in all aspects of climbing.
• Monitor climbing activities and provide assistance to climbers.
• Direct the workflow and oversee the daily operations of the climb department under the direction of the Assistant Store Manager.
• Drive results, ensure Company standards, and assist in other operations as needed.
• Engage in behaviors that are in-line with company's service and selling standards.
• Bring to life the power of opinion. Ensure the customer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge.
• Instruct climbing techniques for explorers of all ages and experience levels.
• Teach instructional lessons as needed or requested.
• Supervise climb sessions.
• Uphold Company standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods through following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
• Aid the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions.
• Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status.
• Communicate information to department guides regarding Company initiatives, programs, promotions, etc.
• Identify and correct any safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls.
• Affirm safety and security of teammates, customers and property per local regulations.
• Ensure all certifications are completed and up to date.
• Aid in creating, maintaining and ensuring compliance of safety related standard operating procedures for the building, service areas, climbing wall and where applicable, the field.
• Manage team-building events at the rock wall with guides.
• Perform other tasks as assigned by management.

Leadership Competencies

Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Qualifications

• Flexible availability - including nights, weekends, and holidays
• Prior retail sales experience (or customer-focused experience) preferred
• Climbing certification required
• Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.