Retail Relationship Banker

Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Responsibilities

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing sales and service needs (e.g., everyday banking, retail investments, lending solutions, home financing, small business solutions).
• Offers clients advice and guidance on available digital and self-serve options to simplify banking.
• Supports customer transaction needs based on customer traffic.
• Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements.
• Applies the risk management framework to protect the Bank's assets and maintain the quality of the lending portfolio.
• Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit-granting principles and Bank policies.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs, integrating marketing promotions into customer conversations.
• Organizes work information to ensure accuracy and completeness.
• Takes initiative to find creative approaches that make each customer’s experience feel personal.
• Contributes to the ongoing improvement of the overall customer experience and business results.
• May work at multiple branches or through various channels based on market needs; work schedule may vary weekly.
• Follows through on risk and compliance processes to safeguard customers’ assets and maintain privacy.
• Stays current with the wider financial services marketplace, legal and regulatory environment, and industry ethics.
• Maintains knowledge of personal banking products, practices, and trends to integrate into customer conversations.
• Identifies and reports suspicious patterns of activity related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes complex and diverse tasks within given rules/limits, including handling escalations.
• Analyzes issues and determines next steps.
• Applies the Risk Management Framework to make sound, risk-informed decisions aligned with business strategy.

Requirements

• Typically between 2 - 3 years of relevant experience.
• Post-secondary degree in a related field of study desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed, as appropriate for the jurisdiction.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• Focus on results and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport with customers.
• Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). Requires Federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation will be required, as well as restrictions on performing in a real estate agent capacity.

Skills

• Verbal & written communication – Good.
• Organization – Good.
• Collaboration & team skills – Good.
• Analytical and problem-solving skills – Good.

Pay

Salary range: $41,714.00 - $65,000.00 (salaried). Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Part-time roles will be pro-rated based on hours worked. For commission roles, the listed salary represents BMO Financial Group’s expected target for the first year. Total compensation may include performance-based incentives, discretionary bonuses, and other perks and rewards.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.

For more details, visit BMO Total Rewards.