Retail Receptionist Part Time

Essential Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers.
• Schedule appointments according to the Resources Scheduling guidelines.
• Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers.
• Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

Experience/Education

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Mental/Physical Requirements

• Work changing schedules to meet business demands
• Work inside location
• Strong organizational skills
• Speak clearly and effectively
• Calculate and manipulate numbers/data
• Read English
• Problem solving/reasoning
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Follow procedures and instructions
• Use computer effectively and view computer screen
• Exhibit empathy in all interactions
• Bend and stoop continuously
• Reach above shoulder continuously

Training Requirements

• Cross training in all departments as needed

Essential Responsibilities Related To Physical Demands/Work Environment

• Stand - X
• Walk - X
• Sit - X
• Use hands to touch, handle, or feel - X
• Reach with Hands and Arms - X
• Climb or balance - Stoop, kneel, crouch, or crawl
• Talk or hear - X

HIPAA & Security Requirements

• All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.
• As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.
• As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

VSP Vision is an Equal Opportunity Employer

• Give consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.

Drug-Free Workplace

• We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Compensation Range

• The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.