Retail Receptionist

Essential Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers.
• Schedule appointments according to the Resources Scheduling guidelines.
• Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers.
• Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

Experience/Education

• One year of experience, optical preferred.
• HS diploma, GED or 1-5 years of equivalent related job experience

Mental/Physical Requirements

• Work changing schedules to meet business demands
• Work inside location
• Strong organizational skills
• Speak clearly and effectively
• Calculate and manipulate numbers/data
• Read English
• Problem solving/reasoning
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Follow procedures and instructions
• Use computer effectively and view computer screen
• Exhibit empathy in all interactions
• Bend and stoop continuously
• Reach above shoulder continuously

Training Requirements

• Cross training in all departments as needed

Essential Responsibilities Related To Physical Demands/Work Environment

• Stand – X
• Walk – X
• Sit – X
• Use hands to touch, handle, or feel – X
• Reach with Hands and Arms – X
• Climb or balance – Stoop, kneel, crouch, or crawl
• Talk or hear – X

Essential Responsibilities Related To Behavioral Characteristics

• Must be detail orientated and well organized.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be energetic and self-motivated.
• Must be a team player.
• Must be able to problem solve.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

HIPAA & Security Requirements

• All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.
• All Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
• For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.