Retail Rate Coordinator

About the role

This role will support the Warranty Legislation Lead by coordinating dealer post-verification activities and maintaining accurate records of dealer requests. This role is responsible for communicating with dealers, monitoring responses, tracking open items, and ensuring follow-up activities are completed on time. The ideal candidate is organized, detail-oriented, comfortable managing multiple priorities, and able to communicate clearly and professionally with dealership personnel and internal stakeholders through email.

Responsibilities

• Send clear, professional email communications to dealers regarding post-verification requests and required follow-up actions.
• Track dealer requests, post-verification requests, response status, due dates, and outstanding items using established tracking tools.
• Monitor incoming dealer responses and identify requests that require additional information or follow-up.
• Follow up with dealers when responses are incomplete, overdue, or require clarification.
• Maintain accurate and up-to-date documentation for each request and verification activity.
• Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the Warranty Legislation Lead.
• Prepare routine status updates summarizing open requests, completed verifications, overdue items, and issues requiring attention.
• Coordinate with internal team members to resolve questions and keep post-verification activities moving forward.
• Follow established procedures, communication standards, and data-handling requirements.
• Support continuous improvement of request-tracking and dealer follow-up processes.
• Monitor Retail Rate and Post Verification Shared mailboxes for request and questions.

Requirements

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple requests, deadlines, and follow-up activities simultaneously.
• Comfortable communicating professionally with external contacts, including dealership personnel.
• Experience using Microsoft Outlook, Excel, and Teams or comparable business tools.
• Ability to work independently, prioritize daily activities, and escalate issues appropriately.
• Ability to maintain accurate records and handle business information with discretion.

Qualifications

• Experience in automotive, dealership operations, warranty, customer service, compliance, or a related business process.
• Experience maintaining trackers, preparing status reports, or monitoring service-level deadlines.
• Familiarity with Microsoft SharePoint, PowerApps, Power BI, or similar workflow and reporting tools.
• Associate degree or equivalent business experience.

Pay

$20-23/hr W2 + Benefits/PTO

Benefits

Benefits and PTO are included.

Schedule

Hybrid: Tuesday‑Thursday onsite; Monday & Friday remote.