Retail Project Manager, Security

Role Overview

The Project Manager is responsible for leading assigned security projects from planning through execution and closure, ensuring profitability, on-time delivery, quality outcomes, and customer satisfaction. You will coordinate across pre-sales, installation, supply, and customer stakeholders to keep scope, budget, risks, documentation, and handoffs under control throughout the project lifecycle.

Key Responsibilities

• Project planning & preparation: Develop the project charter and project plan, define milestones, deliverables, roles, and success criteria, and confirm that all installation-specific requirements are captured.
• Scope and budget alignment: Work with the pre-sales team to align scope, design, and budget, and ensure all cost components are included for accurate project budgeting.
• Risk management: Identify risks, dependencies, and constraints early, then define practical mitigation actions and recovery options.
• Project execution: Conduct customer kick-off meetings, transfer finalized design and documentation to installation and coordination teams, and maintain execution cadence through regular internal and customer meetings.
• Progress tracking and reporting: Maintain internal and customer-facing trackers, progress reports, and schedule updates that reflect current status, variances, and next actions.
• Site and supply coordination: Proactively manage site readiness, permits, supply issues, and other dependencies by coordinating reschedules or alternative solutions when needed.
• Change management: Oversee customer-driven scope changes, document the impact on schedule, budget, and resources, and communicate updates to all relevant stakeholders.
• Project closure: Complete final documentation, obtain customer sign-off, archive records, and manage surplus equipment returns where required.

How You Will Do It

• Own the project from planning through closeout, keeping safety, integrity, profitability, and customer satisfaction at the center of every decision.
• Stay close to the work by resolving site readiness, supply, permit, and dependency issues quickly with customers, installers, and internal teams.
• Use clear cadence and candor through kick-off meetings, structured progress reviews, and timely reporting so risks and changes stay visible early.
• Improve every day by updating plans when conditions change, learning from issues, and applying practical problem-solving to keep delivery on track.
• Win as one team by coordinating pre-sales, installation, documentation, and customer communication with trust, accountability, and shared priorities.

Qualifications

• 5+ years of project management, construction supervision, or field leadership experience, preferably in security, low-voltage, life safety, installation, or technical deployment environments.
• Proven ability to deliver projects on time, within scope, and within budget while maintaining a high standard of customer satisfaction.
• Experience developing project plans, managing risks and dependencies, and coordinating cross-functional teams in dynamic environments.
• Proficiency with project management tools, ERP systems, Microsoft Office, and budgeting or cost-tracking techniques.
• Strong written and verbal communication skills with the ability to provide clear progress updates to customers and internal stakeholders.
• Ability to make timely decisions, manage competing priorities, adapt to change, and lead cross-functional teams effectively.
• English proficiency required.

Nice to Have

• Bachelor's degree in Engineering, Business, Project Management, or a related field.
• Master's degree or PMP certification.
• Experience with MS Project, Asana, Trello, Smartsheet, SharePoint, Teams, SAP, Oracle, or Monday.com.
• Familiarity with AutoCAD, PDF editor, and retail loss prevention systems such as RFID, Electronic Article Surveillance (EAS), video surveillance, and inventory management platforms.
• Spanish or French language skills.

Benefits

• Competitive salary and 15 days of vacation in the first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care available from day one.
• Encouraging and collaborative team environment with on-the-job and cross-training opportunities.
• Strong commitment to safety through the Zero Harm policy and access to JCI employee discount programs.

Pay

Hiring salary range: $91,000-138,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.