Retail Processor

About the role

MERS/Missouri Goodwill Industries is seeking an energetic, self‑motivated, and professional Retail Processor for the Carbondale Store – Main team. The role supports the mission “Changing Lives Through the Power of Work!” and embodies the core values of diversity, integrity, passion, professionalism, respect, and responsibility.

Responsibilities

• Handles all donations with care and respect.
• Sorts donated and purchased goods into categories: sales floor, seasonal, online sales, outlet, and trash, according to established guidelines.
• Inspects donated and purchased goods to distinguish quality, identifying items appropriate for the sales floor, recycling, and online sales.
• Identifies and prices items within the guidelines of the AMI pricing software.
• Maintains high quality and high quantity standards while working quickly and steadily.
• Stocks, straightens, rotates, and maintains the cleanliness of the entire store area efficiently and to standard.
• Provides positive customer service interactions, including greetings, assistance, and thanks, to in‑person customers, donors, and those over the phone.
• Upholds store cleanliness standards by sweeping, dusting, mopping, and shining surfaces.
• Establishes and maintains positive and professional relationships with team members and leadership and works cross‑functionally with other teams to increase communication.
• Utilizes safe work practices through awareness and observation and contributes to ensuring the workplace is hazard‑free by removing obstructions and keeping aisles and designated walkways debris‑free.
• Maintains a professional appearance at all times, adhering to MERS/Goodwill’s dress code.
• Safeguards agency assets, including cash, donated items, and purchased items, from harm, damage, or theft; reports any incidents of theft or unauthorized possession.
• Adheres to all MERS/Goodwill policies, Goodwill Retail procedures, and safety and security regulations.
• Performs other duties as assigned.

Qualifications

• No degree required; High School Diploma/GED preferred.
• Ability to communicate effectively with co‑workers, customers, and management.
• Organized and capable of interacting with a diverse work population.
• Necessary math skills: addition, subtraction, multiplication, and division.

Pay

Hourly rate: $15.50. Bonus potential: up to $250 per month.

Benefits

• Monthly bonus up to $250.00.
• Individual and family medical benefits for full‑time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours per week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO accrual up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible schedules.
• Career growth opportunities.

Schedule

Position type: Hourly, Full‑Time. Required travel: 0%. Flexible schedules are offered.