Retail Print Specialist (Roanoke, VA)

About the role

As a Retail Print Specialist (Roanoke, VA), you’ll be the go-to expert for customers seeking print solutions. In your first year, you’ll master the use of print and production equipment, deliver high-quality finished products, and build lasting customer relationships. You’ll thrive in a fast-paced, team-oriented environment where collaboration and customer satisfaction are key. Your success will be measured by your ability to deliver exceptional service, maintain print quality standards, and contribute to store performance.

Responsibilities

• Greet customers as they enter the Print Solutions department and respond quickly and attentively
• Ask open-ended questions to build relationships and understand customers' copy print needs
• Use order intake tools to capture project information and offer an appropriate total print solution
• Absorb and utilize customer feedback to improve service and product offerings
• Assist customers with tasks in the self-service area utilizing the copy machines and PC rentals
• Ask qualifying questions during consultation to generate potential leads
• Be flexible to perform other duties as assigned (e.g., assist customers with shipping, etc.)

Requirements

• Able to work a flexible schedule based on the store’s needs
• Able to work with many customers to provide a total solution
• Attention to detail and keen eye to notice quality issues
• Basic computer skills to open, save and send electronic files, and use Microsoft Word (or similar programs)
• Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment
• Manage conflict in a reasonable, non-confrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift and move supplies in the 10 - 50 pound range, stand and walk continuously

Qualifications

• High school diploma or equivalent
• Basic knowledge of printing processes and equipment
• Experience in a customer-facing role preferred

Skills

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Basic computer skills including Microsoft Word
• Customer service orientation

Benefits

• Retirement Plan: Secure your future with employer-matched 401(k)
• Paid Time Off: Generous PTO for work-life balance
• Weekly Pay: Get paid weekly for your contributions
• Employee Discounts: Save on Staples products and services
• Health Coverage: Dental and vision insurance available

Pay

$13.30 - $13.55 per hour

Schedule

Part Time