Retail Print Specialist (Fall River, MA)

About the role

Print Specialists provide exceptional customer service and solutions to customers' print needs. You will produce professionally finished products using print and production equipment. You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture.

Responsibilities

• Produce professionally finished products using print and production equipment.
• Collaborate with customers to help them achieve their print solutions.
• Greet customers as they enter the Print Solutions department and respond quickly and attentively.
• Ask open-ended questions to build relationships and understand customers' print needs.
• Use order intake tools to capture project information and offer an appropriate total print solution.
• Absorb customers with tasks in the self-service area utilizing the copy machines and PC rentals.
• Ask qualifying questions during consultation to generate potential leads.
• Be flexible to perform other duties as assigned (e.g., assist customers with shipping, etc.).

Requirements

• Able to work a flexible schedule based on the store's needs.
• Able to work with many customers to provide a total solution.
• Attention to detail and keen eye to notice quality issues.
• Basic computer skills to open, save and send electronic files, and use Microsoft Word (or similar programs).
• Able to collaborate and work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational and cooperative manner.
• Able to act with honesty and integrity regarding customer and business information.
• Able to lift and move supplies in the 10 - 50 pound range, stand and walk continuously.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field is preferred.

Skills

• Excellent communication skills.
• Basic computer skills.
• Attention to detail.
• Problem-solving skills.

Benefits

• Flexible part-time hours.
• Generous paid time off.
• Weekly pay.
• Career growth opportunities.
• Associate discounts on in-store and online merchandise, services and warranty plans.
• Discounts at hundreds of retailers, restaurants and more.
• 401(k) plan with a company match.
• Dental and vision insurance.
• And many more benefits.

Pay

Compensation is based on qualifications and experience.

Schedule

Flexible part-time hours are available.