Retail Print Operations Lead

Job Duties And Responsibilities

• Operate office equipment such as PC, copiers, multifunction devices, imaging & mail equipment
• May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail
• Acts as a go-to person for a small team of employees, while assisting with job assignment, scheduling of projects, supervising mandatory break times and by reporting and escalating facility related issues to assigned leadership
• Handles formal contact with the customer on a daily basis
• Responsible for training and development of assigned staff
• Assists assigned leadership with recruiting, staffing and performance management of site personnel
• Maintains positive internal working relationships with all department employees by communicating in a professional manner
• Provides training on workflow and machine operations when necessary
• Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies
• Maintains efficient workflow by holding team members accountable for quality and efficiency of their work
• Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with sales department
• Completes site reports and other paperwork on time and accurately
• May include interaction with contracted vendors, facility management and occupants
• May be responsible for office supply inventory re-ordering
• May be responsible for Conference room coordination and A/V equipment resource management
• Completes month-end management report in the absence of Site Manager
• Aid in the training and development of site personnel
• Place requisitions for site products and supplies by utilizing Oracle's iProcurement application
• Performs other duties as assigned

Qualifications

• High school or GED is required
• 2 years of experience in a related field (B2B and/or technical)
• Previous training experience strongly preferred
• Previous 2 years Customer facing work experience required
• Demonstrated proficient knowledge and understanding of technology