Retail Print Manager

As a Retail Print Manager at Office Depot, you will drive print sales and service growth within a high-volume store. Your expertise will help create a vibrant sales culture, enhance visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee the print production process, manage equipment and supplies, and ensure high-quality print materials. This role also involves leading a customer-centric environment, engaging with the local community, and fostering a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, & Courageous. As a "Key Carrier," you will be responsible for opening and closing the store.

Responsibilities

• Sales and Service Excellence:
  • Own the delivery of memorable customer experiences and client satisfaction in the Print Department.
  • Ensure execution of Office Depot selling techniques and sales training in print and across the store.
  • Drive a sales-focused environment through training and development of all associates, including print.
  • Act as a role model for exceptional customer service and product expertise.
• Leadership and Team Development:
  • Provide guidance, direction, and ongoing training to associates on print processes and selling techniques.
  • Facilitate training sessions on the business model and holistic service offerings.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • Exercise independent judgment in assessing store associates' performance, certifications, and competencies.
  • Perform other duties as deemed necessary.
• Operational Efficiency:
  • Operate all equipment within the Print Services area to maintain efficient production and ensure orders are completed correctly and on time.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies, including monitoring and managing print supplies.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• External Key Carrier Responsibilities:
  • Maintain the safety and security of the print department, building, and associates during the absence of other managers.
  • Perform opening and closing responsibilities, including alarm system activation/deactivation, cash handling, and daily store balancing.
  • Ensure regular loss prevention compliance in partnership with all associates.
  • Fulfill all responsibilities associated with the External Key Carrier designation.

Requirements

• High school diploma or equivalent (preferred).
• 1–3 years of related experience.
• Minimum 2 years of management experience or equivalent internal development.
• Experience in Print Center operations.
• Experience with logistics, freight, and visual merchandising.

Skills

• Technical Skills:
  • Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook.
  • Subject matter expert in Print Services and related systems.
  • Proficient with role-related technology and POS systems.
• Sales, Customer & Leadership Competencies:
  • Advanced selling skills.
  • Strong interpersonal and communication skills (verbal and written).
  • Passion for the brand, products, services, and solutions.
  • Desire to continuously grow selling skills and product knowledge.
  • Ability to coach, train, and develop others.
  • Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust.
  • Action-oriented, drives for results, makes sound decisions, and demonstrates patience.

Schedule

Must be able to work a flexible schedule that aligns with business needs, including evenings, weekends, and occasional holidays.

Pay

The salary range for this role is $15.00 to $19.00 per hour. All state and local minimum wage laws will be complied with, which may result in an adjustment to the salary range.

Benefits

• Competitive salaries.
• Benefits package, including a 401(k).
• Opportunities for career growth and advancement within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions. It operates through an integrated B2B distribution platform and omnichannel presence, including world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Periodic comprehensive background checks conducted by a third-party may be required for this position.