Retail Print Manager

As a Retail Print Manager at Office Depot, you will drive print sales and service growth within a high-volume store. Your expertise will help create a vibrant sales culture, enhance visual and merchandising standards for print products, and prioritize client satisfaction. You will oversee the print production process, manage equipment and supplies, and ensure high-quality print materials. This role also involves leading a customer-centric environment, engaging with the local community, and fostering a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

As a "Key Carrier," you will be considered a leader on duty, responsible for opening and closing the store. A flexible schedule is required, including evenings, weekends, and occasional holidays. Periodic comprehensive background checks may be conducted.

Responsibilities

• Sales and Service Excellence:
  • Ensure delivery of memorable customer experiences and client satisfaction in the Print Department.
  • Execute Office Depot selling techniques and sales training in print and across the store.
  • Drive a sales-focused environment through training and development of all associates, including print.
  • Act as a role model for exceptional customer service and product expertise.
• Leadership and Team Development:
  • Provide guidance, direction, and ongoing training to associates on print processes and selling techniques.
  • Facilitate training sessions on the business model and holistic service offerings.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • Exercise independent judgment in assessing store associates’ performance, certifications, and competencies.
• Operational Efficiency:
  • Operate all equipment in the Print Services area to ensure efficient production and timely order completion.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies, including managing print supplies.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction initiatives.
• External Key Carrier Responsibilities:
  • Maintain safety and security of the print department, building, and associates during the absence of other managers.
  • Perform opening and closing duties, including alarm system activation/deactivation, cash handling, and daily store balancing.
  • Ensure compliance with loss prevention policies in partnership with all associates.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience.
• Minimum 2 years of management experience or equivalent internal development.
• Experience in Print Center operations, logistics, freight, and visual merchandising.

Skills

• Technical Skills:
  • Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook.
  • Subject matter expert in Print Services and related systems.
  • Proficient with role-related technology and POS systems.
• Sales, Customer & Leadership Competencies:
  • Advanced selling skills.
  • Strong interpersonal and communication skills (verbal and written).
  • Passion for the brand, products, services, and solutions.
  • Desire to continuously grow selling skills and product knowledge.
  • Ability to coach, train, and develop others.
  • Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust.
  • Action-oriented, drives for results, makes sound decisions, and demonstrates patience.

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated B2B distribution platform and omnichannel presence. This includes world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $15.16/hour to $27.92/hour, with compliance to all state and local minimum wage laws.

Benefits

• Competitive salaries.
• Comprehensive benefits package, including a 401(k).
• Opportunities for growth and advancement within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.