Retail Print Manager

Primary Responsibilities

• Sales and Service Excellence: Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. Ensure the execution of Office Depot selling techniques and sales training in print and across the store. Drive a sales-focused environment through the training and development of all associates, inclusive of print. Act as a role model for delivering exceptional customer service and product expertise.
• Leadership and Team Development: Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques. Facilitate training sessions on the business model and the holistic service offering for clients/customers. Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty. Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
• Operational Efficiency: Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time. Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies. Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• External Key Carrier Responsibilities: Maintain the safety and security of the print department, building, and associates during the absence of other managers. Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing. In partnership with all associates, ensure regular loss prevention compliance.

Qualifications & Experience

• High school diploma or equivalent preferred
• 1–3 years related experience
• Minimum 2 years management experience or equivalent internal development
• Experience in Print Center operations
• Experience with logistics, freight, and visual merchandising

Technical Skills

• Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook
• Subject matter expert in Print Services and related systems
• Proficient with role-related technology and POS systems

Sales, Customer & Leadership Competencies

• Advanced selling skills
• Strong interpersonal and communication skills (verbal and written)
• Passion for our brand, products, services, and solutions
• Desire to continuously grow selling skills and product knowledge
• Ability to coach, train, and develop others
• Action-oriented, drives for results, makes sound decisions, and demonstrates patience