Retail Pharmacy Tech

About the role

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, home health care, orthopedics, retail pharmacies, palliative care, and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home. In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet® hospital four consecutive times - the nation's most prestigious award for nursing excellence.

Responsibilities

• Assist in the technical functions of the practice of pharmacy, enabling the pharmacist to provide pharmaceutical care to the patient
• Greet and assist patients/customers in person and on the phone in a professional and confidential manner
• Communicate effectively with colleagues and customers alike, being a good listener and adjusting style as needed
• Represent MercyOne Retail Pharmacies in a courteous, friendly, and caring manner
• Perform duties with flexibility, adapting to changing schedules and needs of the customers, prioritizing workload accordingly
• Operate cash register accurately, including cash, credit card, in store charges and payments on account
• Assist with all aspects of inventory control: ordering, receiving, stocking, returning, and additional drug inventory control duties, including checking pharmacy stock shelves for outdated drugs
• Ensure that pharmacists are providing all patient counseling, consultation, and any other activities that involve professional judgment
• File prescriptions or other paperwork, stocks bottles and vials and performs other clerical duties as necessary or requested
• Collect accurate patient demographic, allergy and medication data from patients and caregivers
• Utilize pharmacy dispensing software to accurately input patient and third-party information, and process new and refill prescriptions following safety procedures to ensure pharmacist involvement in any process that would involve professional judgment
• Package and label prescriptions for final verification of pharmacist in an organized and highly accurate manner
• Contact prescribers to obtain prescription refill authorization
• Accept prescription refill authorizations communicated to the pharmacy by a prescriber or the prescriber's representative - at the discretion of the supervising pharmacist, and after receiving appropriate training, may accept new prescription drug orders or medication orders communicated to the pharmacy by a prescriber or the prescriber's agent
• Perform drug compounding processes for nonsterile compounding as provided by Iowa Pharmacy Law after appropriate training
• Contact 3rd party payers or physician offices as appropriate to resolve third party prescription payment issues (including prior authorization, step therapy, processing questions etc)
• Actively participate in quality, safety, and problem-solving activities with other pharmacy staff and hospital/clinic departments

Schedule

40 hours a week, rotating shift

Requirements

• Must be 18 years of age or older
• Registration with Iowa Board of Pharmacy within 30 days of employment
• Certification as a Pharmacy Technician within one year of employment