Retail Personal Banker l - Cincinnati Eastside

About the role

Selected candidates will become a Retail Personal Banker I after completing a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service, followed by certification. The Personal Banker I is a Financial Center position focused on using a consultative sales process to proactively identify and meet the financial needs of customers or prospects, acquiring new households and deepening existing relationships through lobby leadership, aisle time, and tele‑consulting. The role also processes teller transactions and works as a member of the platform staff while upholding risk policies and delivering a positive customer experience.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in‑depth knowledge of retail consumer and small‑business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Focus on cross‑selling to existing customers and engage in outside‑sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial‑literacy events) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial, Investment) and refer customers to provide timely, holistic financial solutions.
• Consistently meet or exceed customer‑experience and individual/team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs regarding the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Answer customer questions confidently and own customer issues.
• Maintain trust and responsibility by keeping all business information confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Stay current on retail procedures that mitigate fraudulent activity and unnecessary risk or exposure.
• Be responsible and accountable for risk by openly exchanging ideas, elevating concerns, and following policies and procedures; act within the bank’s risk appetite while identifying, assessing, managing, monitoring, and reporting all types of risk.

Requirements

• College degree or work experience providing transferable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to engage in sales activities designed to acquire new consumer households and small‑business customers or cross‑sell to established customers.
• Ability to perform advanced math functions for analysis of credit and financial information.
• Professional appearance and strong verbal/written communication skills representing Fifth Third Bank.
• Ability to develop a working knowledge of retail policies and procedures and use good judgment in decision‑making.
• Successful completion of S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.
• No supervisory responsibilities.

Working conditions

Normal office environment with extended computer screen viewing. The program requires travel within the affiliate for training and scheduling flexibility, as well as occasional travel outside the affiliate for classroom training sessions.

Location

Cincinnati, Ohio 45255

Compensation and benefits

Fifth Third offers a total rewards package that includes a base salary reflective of the pay grade range across the U.S., with individual salaries varying based on role, skillset, experience, education, and geographic location. Comprehensive benefits support physical, financial, emotional, and social well‑being. Detailed information about the benefits programs is available on the Fifth Third Careers page: https://www.53.com/content/fifth-third/en/careers/benefits.html.