Retail Personal Banker Associate II - Hilton Head and surrounding areas

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service.
• There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family.
• The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers.
• Responsible for selling a full range of banking products and services to meet existing and prospective customer's needs, while providing specialized care and service to existing and prospective bank customers.
• Utilize and promote the consultative sales and service process, using the prescribed tools and interacting with the staff for referral activity.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
• Achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• College degree or work experience providing transferrable skills or combination of education and experience.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Qualifications

• Minimum of 1-2 years of retail banking experience.
• Experience in the financial industry preferred.
• Knowledge of Retail consumer and small business products/services.
• Ability to maintain an in-depth knowledge of Retail consumer and small business products/services.
• Proficiency in using CAMP and other approved Marketing tools.
• Strong interpersonal and communication skills.
• Ability to establish close working relationships with assigned Business Partners.
• Ability to promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Ability to keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Skills

• Consultative sales and service process.
• Financial Needs Assessment.
• Proactive outreach to customers.
• Cross-selling to existing customer base.
• Engaging in outside sales activities.
• Customer relationship management.
• Financial product knowledge.
• Financial review and analysis.
• Loan and bankcard process.
• Banking operations.
• Customer service.
• Confidentiality and trust.
• Compliance with policies and procedures.

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Schedule

This program will require the ability to travel within the affiliate for training as well as scheduling flexibility. Travel outside of the affiliate will be required for various classroom training sessions.