Retail Performance Manager

About the role

You’ll work side-by-side with our dealers and third-party retail partners to grow our prepaid wireless product and service sales through their national outlets. You’ll communicate key business changes to the Dealers and their leaders and critical messages to influence much more than any individual sale.

Responsibilities

• Assess the performance of the dealers in your assigned territory and develop a tailored plan to improve productivity to help them meet their targets.
• Proactively share best practices, cultivate collaboration, ensure results, and Key Performance Indicators (KPIs) are being met in order to drive and execute results.
• Drive sales and business growth for our Indirect Partners in your respective territory.
• Produce and present creative, compelling proposals, presentations, and business reviews that tell unique, customer-centric stories that express Verizon Value’s key initiatives and expectations from a results perspective.
• Ensure expectations are being met, giving clear direction, and hold Indirect partners accountable and responsible for driving revenue and increasing results.
• Measure and monitor KPIs for your respective Indirect Partners, develop and execute plans to meet and exceed sales targets.
• Maintain and evaluate overall channel sales performance for continuous improvement, analyze market factors.
• Create and implement action plans as needed.
• Establish and grow positive partnerships with existing Indirect Partners.

Requirements

• Work up to 5 days a week, visiting indirect locations in person (weekends included).
• Ensure great customer experiences and address customer complaints or disputes quickly.
• Attend internal meetings and organize and plan for weekly visits.
• Present in various capacities to Indirect senior leadership.
• Partner with local marketing teams to provide a unique customer and market experience in your responsible territories.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Indirect sales experience.
• Willingness to travel approximately up to 75%.
• Willingness to work weekends (every other Saturday), including nights.
• A valid driver’s license.

Skills

• High attention to details and work effectively under time constraints to deliver results by critical deadlines.
• Manage your accounts like you’d run your own business.
• Your attention to detail ensures you’ll get the job done accurately.
• Know that your success depends on the team’s success.
• People trust you and come to you for advice.
• Confident in your ideas but are always open to input from others - because you know the best ideas come from different perspectives.
• Find sharing your expertise and developing others rewarding, and helping everyone win is the best.

Benefits

• Health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance and tuition assistance.
• Other incentives.

Pay

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $73,000.00 - $127,000.00.

Schedule

This is a remote role with occasional in-person trainings and meetings.