Retail Parts Puller

About the role

As a Retail Parts Puller, you will work closely with the Sales team to assist customers with the removal and retrieval of automotive parts for retail customers in a safe, accurate, and timely manner. This role plays a key part in delivering excellent customer service by ensuring customers receive the correct parts quickly and efficiently. You will perform day-to-day activities in the production yard or warehouse in accordance with current federal, state/provincial, and local standards, guidelines, and regulations governing the facility. The Production/Yard Leader may direct this position to ensure parts are handled safely and properly.

Responsibilities

• Work directly with the Sales team to prioritize and fulfill customer part requests.
• Locate and retrieve automotive parts accurately and efficiently for retail customers.
• Communicate order updates, part availability, and delays with Sales and Dispatch teams.
• Provide excellent customer service through professionalism, urgency, and teamwork.
• Pull work orders and verify part accuracy before removal.
• Use hand tools and power tools to remove parts from vehicles safely.
• Pull and prep sheet metal, mechanical parts, and special orders for customer pickup or delivery.
• Package and prepare parts for delivery or customer pickup.
• Tag and label all parts properly for destination and inventory accuracy.
• Complete all required paperwork and documentation related to parts and orders.
• Safely maneuver throughout the yard or warehouse while locating inventory.
• Follow all company safety policies and procedures, including proper PPE usage.
• Maintain cleanliness and organization of work areas.
• Assist with additional yard or warehouse duties as assigned.

Requirements

• High School Diploma or GED preferred.
• Previous automotive, salvage yard, or parts pulling experience preferred.
• Working knowledge of automotive parts and vehicle systems (preferred).
• Ability to identify vehicle makes, models, and parts (preferred).
• Ability to safely use hand tools, power tools, and equipment required to remove automotive parts.
• Ability to work in a fast-paced, physically demanding environment while maintaining accuracy.
• Strong communication and teamwork skills.
• Ability to follow directions, work independently, and prioritize tasks effectively.
• Basic computer skills including Outlook, Word, and Excel (preferred).
• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Ability to complete basic paperwork and maintain simple records.

Physical Demands & Work Environment

• Regularly required to stand, walk, push, pull, squat, bend, reach, climb stairs, balance, stoop, kneel, crouch, or sit for extended periods.
• Must occasionally lift and/or move up to 75 pounds; on occasion, up to 100 pounds.
• Work may involve exposure to hazardous situations, extreme temperatures, loud noise levels, and moving equipment.
• May work in cramped spaces, underneath vehicles, or in awkward positions while removing parts.
• Personal Protective Equipment (PPE) may be required regularly.
• Occasional travel may be required based on business needs.